CISI Emergency Assistance

The following contact information is for CISI insurance participants who require emegency assistance. If you require non-emergency assistance, click here.

Please refer to the back of your CISI Medical ID Card or Policy Brochure in order to contact the appropriate Emergency Assistance provider.

To contact Chartis Assist in a medical emergency, or for 24/7 predeparture, medical, travel, and legal assistance:

Toll-free in the U.S.: (800) 472-0906
Outside the U.S. (Call Collect): (817) 826-7143
Email: teamassist@culturalinsurance.com

To contact ACE Team Assist in a medical emergency, or for 24/7 predeparture, medical, travel, and legal assistance:

Toll-free in the U.S.: (240) 330-1520
Outside the U.S. (Call Collect): (877) 577-9504
Email: ops@europassistance-usa.com

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