The following contact information is for CISI insurance participants who require emergency assistance. If you require non-emergency assistance, visit our Contact Us page.
Please refer to the back of your CISI Medical ID Card or Policy Brochure in order to contact the appropriate Emergency Assistance provider.
To contact ACE Team Assist in a medical emergency, or for 24/7 predeparture, medical, travel and legal assistance:
Toll-free in the U.S.: (855) 327-1411
Outside of the U.S. (Call Collect): (312) 935-1703
To contact Arch Team Assist in a medical emergency, or for 24/7 predeparture, medical, travel, and legal assistance:
Toll-free in the U.S.: (855) 951-2326
Outside the U.S. (Call Collect): (443) 470-3043
To contact Crum & Forster Team Assist in a medical emergency, or for 24/7 predeparture, medical, travel and legal assistance:
Toll-free in the U.S.: (877) 714-8179
Outside of the U.S. (Call Collect): (603) 952-2660
Email: mail@oncallinternational.com
Help and advice may be furnished for the insured in the event of any emergency during the term of coverage with us. We offer 24/7 multilingual emergency assistance, Medical Evacuation and Repatriation benefit levels that exceed visa requirements, and Security Assistance support backed by a network of security, intelligence and geopolitical experts
Assistance in obtaining medical referral, medical monitoring, prescription drug replacement/shipment, emergency message transmission, coverage verification/payment, assistance for medical expenses
Assistance in obtaining emergency cash, traveler’s check replacement, lost/delayed luggage tracking, replacement of lost or stolen airline ticket
Assistance in obtaining credit card/passport/important document replacement, locating legal services, posting bond/bail, obtaining worldwide inoculation information
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